Yes. We are a flexible solution and can handle overflow for sales, support, or retention, ensuring that every call is answered and every opportunity is captured, even during your busiest times.

Absolutely. We can assist you with the initial setup of your service, including creating contract templates, defining service types, and establishing custom alert triggers and routing within your system.

We have extensive expertise with PestRoutes. In fact, we have a better understanding of what is possible within PestRoutes than even their own support team. If you're asking, "Can you make PestRoutes do...?", our answer is almost always, "Yes, if it's possible, we can make it happen." We also offer on-demand training to any new service managers or sales coordinators on the ins and outs of PestRoutes.

Our agents are trained to be experts in sales and customer service. They are taught not to go into the technical specifics of your service treatments. This ensures consistency and empowers your field technicians to directly help the customer by explaining the service they will perform.

Training is a core part of our operations. We conduct ongoing training to ensure our agents are up-to-date on industry best practices and your specific processes.

Yes. We maintain a detailed Knowledge Base with a customized list of rules and procedures for your specific branch. This allows us to deliver a service that is perfectly tailored to your brand and customer experience standards.

Our unique advantage is our deep, firsthand experience. With 8 years in pest control and 12 years in call centers, we have personally built and sold a successful multi-million dollar pest control business. We have navigated the complexities of multi-branch operations and business acquisitions, giving us an unparalleled understanding of how to make a service business profitable and efficient.

Yes, we have dedicated teams for Customer Experience (CX), Retention, Collections, and Auditing. You can hire dedicated agents who work exclusively on your account, ensuring a consistent and personalized experience for your customers.

Yes. We can act as a dedicated administrative support team for your branch, handling all back-office tasks, scheduling, and customer communications.

Yes, all of our calls are recorded. This allows us to maintain the highest level of quality and provides you with complete transparency.

Yes. Our technology allows us to listen to live calls and even provide coaching to agents in real-time, if needed. We want you to be completely confident in the agents who are helping your customers.

Absolutely. We can pull reports for calls, customers, or any other metric or audit you would like to see. We believe in data-driven decision-making and are here to provide the insights you need.

Yes, we offer collection work. Our agents can be trained to follow a collections protocol with a specified frequency of calls, text messages, and emails, which you can customize to fit your business's policies.

Our team is dedicated to providing prompt, professional communication. For questions and requests, we strive for same-day response times, ensuring you always feel informed and supported.